How to Get Compensation When Your Turkey Flight Is Delayed or Canceled?

Hierapolis, Turkey

Travelling can be an exhilarating experience, but it comes with its share of challenges. One of the most frustrating situations for any traveller is when their flight gets delayed or cancelled. It not only throws off travel schedules, but it can also result in losses of money. However, passengers flying to or from Turkey can be reassured as there are regulations in place to protect their rights and ensure compensation in such circumstances.

Understanding Flight Delay and Cancellation Compensation

Travellers can find navigating the complexities of flight delays and cancellations daunting. In this section, we delve into the intricacies of compensation eligibility for such disruptions, clarifying the rights and entitlements of passengers affected by flight delays or cancellations.

What constitutes a flight delay or cancellation?

Flight delays occur when an aircraft fails to depart or arrive at its scheduled time. Cancellations, on the other hand, happen when a flight is called off entirely. There are a number of possible causes for these interruptions, such as inclement weather, technical problems, or operational concerns.

Rights of passengers according to Turkish aviation laws

In Turkey, passengers are protected by the Turkish Civil Aviation Law, which outlines their rights in case of flight delays or cancellations. These rights include compensation, assistance, and reimbursement, depending on the circumstances of the disruption.

  • Compensation: Passengers may be entitled to financial compensation if their flight is delayed or cancelled under certain conditions specified by the law.
  • Assistance: Depending on the length of the holdup and other variables, airlines are obligated to offer meals, refreshments, and lodging to passengers impacted by flight disruptions.
  • Reimbursement: In some cases, passengers may be eligible for reimbursement of expenses incurred due to the flight delay or cancellation, such as transportation or accommodation expenses.

Eligibility Criteria for Compensation

Passengers must understand the eligibility criteria for compensation due to flight delays or cancellations. This section explores key factors such as delay duration, flight distance, airline control, and the coverage of compensation regulations for flights to or from Turkey, providing clarity on entitlements and rights in such situations.

  • Delay duration: The duration of the delay is crucial for compensation eligibility. Longer delays typically lead to higher compensation amounts, and airlines and regulators set entitlement thresholds.
  • Flight Distance: Flight distance affects compensation eligibility, with longer flights often resulting in higher compensation amounts to reflect increased inconvenience. Airlines and regulators establish distance-based compensation criteria.
  • Airline Control: The airline's control over the delay determines eligibility. Delays caused by the airline may result in compensation, while those due to extraordinary circumstances beyond their control may not.
  • Compensation regulations cover flights to or from Turkey: Turkey's aviation laws ensure compensation for flight disruptions, covering flights to/from Turkey regardless of the airline. Passengers can seek compensation for delays or cancellations, providing protection for travellers in the region.

Types of flights covered

When it comes to compensation regulations for flight delays or cancellations, it's essential to understand which types of flights are covered. Here's a detailed explanation, along with some pointers:

  • Applicability of Regulations: Compensation regulations typically apply to flights departing from or arriving in Turkey. This means that passengers travelling to or from Turkey, regardless of the airline's nationality, are entitled to compensation if their flight experiences a delay or cancellation.
  • Passenger Entitlement: Whether flying with Turkish Airlines or a foreign carrier, passengers have the right to compensation under Turkish aviation laws if their flight is disrupted while departing from or arriving in Turkey.
  • Scope of Coverage: The coverage extends to both domestic and international flights involving Turkey as the departure or arrival point. This ensures that passengers travelling within Turkey or flying internationally to or from Turkey are equally protected by compensation regulations.
  • Equal Treatment: The regulations aim to provide equal treatment to all passengers affected by flight disruptions, regardless of the airline they are flying with. Whether it's a domestic flight within Turkey or an international flight operated by a foreign carrier, passengers have the same rights to compensation.
  • Regulatory Compliance: Airlines operating flights to or from Turkey are required to comply with these compensation regulations as outlined in Turkish aviation laws. This ensures that passengers are fairly compensated for any inconveniences or monetary losses they suffer because of flight delays or cancellations.

Understanding the types of flights covered by compensation regulations is crucial for passengers to assert their rights and seek appropriate compensation when faced with flight disruptions. Whether it's a domestic flight within Turkey or an international journey, passengers can rest assured that comprehensive compensation regulations protect them.

How to Claim Compensation in Turkey

If your flight is delayed or cancelled in Turkey, here's a step-by-step process to help you claim compensation:

  • Inform Airline Staff:
    • Firstly, inform the airline staff at the airport about the delay or cancellation of your flight.
    • Inquire about the reason for the disruption to understand if you are eligible for compensation under Turkish aviation laws.
  • Gather Evidence:
    • Collect evidence to support your compensation claim. This may include:
    • Boarding passes or electronic tickets showing your flight details.
    • Receipts for any expenses incurred during the delay, such as meals or accommodation.
    • Any communication with the airline, such as emails or messages regarding the disruption.
  • Document the Situation:
    • Take notes of the circumstances surrounding the delay or cancellation, including the disruption's date, time, and duration.
    • If possible, take photographs or videos of the departure boards or announcements at the airport as evidence of the delay or cancellation.
  • Contact Airline Customer Service:
    • Reach out to the airline's customer service department to inquire about the compensation process.
    • Provide them with all the necessary information, including your flight details and evidence of the disruption.
    • Ask for clarification on the compensation procedures and any documentation required to support your claim.
  • Submit Compensation Claim:
    • Most airlines have an online claims portal where passengers can submit compensation claims.
    • As an alternative, you can formally complain about the disruption and ask for reimbursement by sending a letter to the airline's headquarters.
    • Ensure that you provide all the relevant information and evidence to support your claim accurately.
  • Follow Up:
    • Follow up with the airline if you do not receive a response to your compensation claim within a reasonable timeframe.
    • Keep records of all communication with the airline, including dates, times, and the names of the representatives you speak with.

Contacting the airline

Next, contact the airline's customer service department for compensation procedures. Provide them with all the necessary information, including your flight details and evidence of the disruption.

Submitting a compensation claim

Most airlines have an online claims portal where passengers can submit compensation claims. An alternative is to file a formal complaint detailing the specifics of the disruption and asking for reimbursement from the airline's headquarters.

Compensation Amounts and Limits

Calculation of compensation

Your right to compensation is contingent upon several factors, such as the duration and distance of the flight delay. In Turkey, compensation amounts are predetermined by law and vary depending on the circumstances of the disruption.

Maximum compensation limits in Turkey

The Turkish Civil Aviation Authority sets maximum compensation limits for airlines in Turkey, which may vary depending on the nature of the disruption.

Exceptions and Exclusions

Cases where compensation may not apply

While passengers are generally entitled to compensation for flight delays or cancellations, there are some exceptions and exclusions. These may include cases of extraordinary circumstances, such as natural disasters or political unrest, which are beyond the airline's control.

Extraordinary circumstances exempt from compensation

Examples of extraordinary circumstances that may exempt airlines from paying compensation include severe weather conditions, air traffic control restrictions, and security threats. In such cases, airlines are not liable for the disruption and are not required to compensate passengers.

Legal Recourse: What to Do if Your Claim is Denied

Seeking legal advice

If the airline denies your compensation claim, think about consulting a lawyer to investigate your possibilities further. A lawyer specialising in aviation law can assess your case and advise you on the best course of action.

Contacting the Turkish Directorate General of Civil Aviation

You may also submit a complaint to the Turkish Directorate General of Civil Aviation, which oversees aviation regulations and passenger rights in Turkey. They will investigate your case and may intervene on your behalf to resolve the dispute with the airline.

Tips to Ensure Smooth Compensation Process

Documenting evidence

To strengthen your compensation claim, gathering and documenting evidence of the disruption is essential. This may include photographs of airport screens displaying flight information, receipts for expenses incurred during the delay, and written communication with the airline.

Keeping records of communication with the airline

Throughout the compensation process, keep detailed records of all communication with the airline, including phone calls, emails, and written correspondence. This allows you to track the state of your claim and offer proof in the event that there are any disagreements.


While cancellations and delays on flights can be unpleasant, passengers flying to or from Turkey can rest easy knowing that robust regulations ensure compensation for such disruptions. By understanding their rights and following the necessary steps, passengers can navigate the compensation process smoothly and resolve their travel woes satisfactorily.


Can I receive compensation for a flight cancellation or delay if I booked my ticket through a travel agency?

Yes, you may still be eligible for reimbursement if you purchased your ticket from a travel agency. However, you must contact the airline directly to initiate the compensation process.

Is there a deadline for filing a compensation claim for a delayed flight?

Yes, there is a deadline for submitting a claim for compensation in Turkey. Passengers must submit their compensation claims within two years of the date of the disrupted flight.

Are there any circumstances in which airlines don't have to compensate passengers for flight delays or cancellations?

Absolutely, if extreme events outside of the airline's control—like extreme weather or air traffic control restrictions—cause a delay or cancellation, they are not obligated to reimburse passengers.

What should I do if the airline refuses to compensate for a flight delay or cancellation?

You can file a complaint with the Turkish Directorate General of Civil Aviation, who can step in to mediate the matter on your behalf, or you can seek legal counsel if the airline declines to compensate you.

How long does receiving compensation for a flight delay or cancellation in Turkey take?

Depending on the airline and the intricacy of your case, the time it takes to get compensation may differ. In general, airlines must respond to compensation claims within a reasonable timeframe, but it may take several weeks or even months to receive the compensation payment.


Apply for Turkey visa:

  • Online Application: Fill out the visa application with your passport details.

  • Payment: Use a credit card to make an online payment.

  • Email Confirmation: After payment confirmation, your visa will be emailed to you.

Get Visa to Turkey

Recent News

Show More

Other Info

Show More
Apply for Turkey eVisa